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London Web Development agency

Our consultancy services include needs analysis, specification, user testing, experience management, site audits and service level agreements.

delivering a successful project, requires that accurate and comprehensive specifications are produced. To produce these, we undertake needs analysis in the first instance. Needs analysis lets us get to the heart of your business requirements for the website. When can categorise requirements into 'must haves', 'should haves' and 'would likes'. When the requirements are agreed, the specification will be created, with site maps, flow charts and functionality all documented.

At the earliest stage possible, we recommend utilising third party user testing. To carry out the tests, we will first produce navigable prototypes of the website. We will then set tasks for the testers. Finally, we profile the test agents for selection. We can select their country of residence, age group, gender, income range, web experience and the device that they will use to test the site. The results are provided in the form of a video of their screen movements together with their audio commentary. These results can provide invaluable insight into how users view and interact with the website and may influence revisions at an early stage.

Experience management takes user testing a stage further and helps to identify different requirements for different types of user. Once the user types are profiled and their requirements quantified, techniques are incorporated into the website to identify profiles and automatically deliver any of the content or other requirements.

Regular site audits can help to identify any issues with usability, or navigation and most importantly, can help avert any issue which may adversely affect search engine rankings.

Service Level Agreements help provide your business with a budgeted cost to host, maintain and upgrade your website over time. Digital technologies are continually evolving and it is necessary to ensure that your website works on newly released browsers and devices, that your designs are refreshed and that your website functionality is ahead of your competitors.

Source: fivesite.com
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